Shipping Policy

Where orders ship from

We are a dropshipping store. Your order is packed and shipped by our suppliers, not from a warehouse we own. Most items ship from suppliers in the United States, Europe, and Asia. If your order has items from more than one supplier, they may arrive in separate packages on different days.

Processing time

Processing takes 1–3 business days. Weekends and US federal holidays do not count as business days. You get a confirmation email when we receive your order and a second email with tracking when it ships.

Delivery windows

• Worldwide: 7–10 working days after processing

These are typical windows, not guarantees. Customs inspections, weather, and carrier backlogs add time. If your order has not arrived 30 business days after it shipped, email contact@animalhospital.store and we will replace it or refund you.

Shipping costs

• Free worldwide delivery on every order

Delivery is free worldwide. There is no shipping charge at checkout.

Carriers and tracking

We use USPS, UPS, FedEx, DHL eCommerce, and regional last-mile carriers, depending on destination and supplier. A tracking number is emailed when your order ships. In peak season, tracking can take 3–5 business days to show its first scan. Track your parcel with the link in that email, or paste the number into 17track.net.

Customs, duties, and taxes

International orders may be charged import duties or taxes by your country. Your government sets these fees, not us, and the recipient pays them. We cannot mark orders as gifts or lower the declared value.

Wrong address or failed delivery

Check your address at checkout. If you need to change it, email contact@animalhospital.store within 12 hours of ordering. If your parcel is returned to the supplier because the address was wrong or incomplete, we can reship it once you cover the second shipping cost. If tracking says delivered but you cannot find the parcel, contact the carrier first, then us.

Damaged or missing items

Email contact@animalhospital.store photos of the item and the packaging within 7 days of delivery. We will send a replacement or refund you. Returns are accepted within 30 days of delivery. The full process is in our Refund Policy.

Questions

Email contact@animalhospital.store. We reply within 24 hours on business days.