Processing takes 1–3 business days. After that, delivery is free worldwide and takes 7-10 working days. We email a tracking number as soon as your order ships.

Email contact@animalhospital.store within 12 hours of ordering with your order number. Once the order is passed to the supplier it cannot be cancelled, but you can return it within 30 days of delivery.

Not at first. Tracking often stalls 3–5 business days while a parcel changes carriers or clears customs, and longer in peak season. If there is no movement for 10 business days, email contact@animalhospital.store and we will chase the carrier or replace the order.

Yes, we ship worldwide. International delivery is free and takes 7-10 working days after processing. Import duties and taxes are set by your country and paid by you.

Email contact@animalhospital.store within 30 days of delivery with your order number, the item, and the reason. We reply within 24 hours on business days with a return address and instructions. Do not send anything back before you hear from us.

We cover return shipping on every return, including change-of-mind returns. We pay if the item arrived damaged, defective, or different from what you ordered, and we send a prepaid label in those cases.

We inspect your return within 3 business days of receiving it. Approved refunds are issued to your original payment method within 5–10 business days, and your bank may take another 3–5 business days to post it.

Check the size chart on the product page and measure your pet before ordering. Measure the chest girth at its widest point, the neck, and the back length. If your pet is between two sizes, size up — a snug item that restricts movement will not get used.

Each product page lists the species and age range it is made for. Some items, such as small parts, hard chews, and certain toys, are not suitable for young or elderly animals. If your pet has a medical condition or is recovering from surgery, check with your veterinarian first.

Follow the care label on the item. Most fabric products can be machine washed cold and air dried. Wipe hard surfaces with a damp cloth. Skip bleach, harsh solvents, and hot dryers, which break down stitching and coatings. Store items dry and out of direct sun when not in use.

Major credit and debit cards, plus the wallet and express checkout options shown at checkout. All prices are charged in USD.

No. Guest checkout works fine. An account lets you see your order history, track shipments in one place, and check out faster next time. You can request deletion of your account data at any time by emailing contact@animalhospital.store.