Processing takes 1–3 business days. After that, delivery is free worldwide and takes 7-10 working days. We email a tracking number as soon as your order ships.

Email contact@animalhospital.store within 12 hours of ordering with your order number. Once the order has entered processing it cannot be cancelled, but you can return it within 30 days of delivery. Consumers in the UK and the EU also have a 14-day right to withdraw from an online order, counted from the day it arrives.

Not at first. Tracking often stalls 3–5 business days while a parcel changes carriers or clears customs, and longer in peak season. If there is no movement for 10 business days, email contact@animalhospital.store and we will chase the carrier or replace the order.

Yes, we ship worldwide. International delivery is free and takes 7-10 working days after processing. Import duties and taxes are set by your country and paid by you.

Email contact@animalhospital.store within 30 days of delivery with your order number, the item, and the reason. We reply within 24 hours on business days with a return address and instructions. Do not send anything back before you hear from us.

A return label costs $4. We do not charge a delivery fee on any order, so this flat $4 covers part of the carriage back to us and is what keeps delivery free worldwide. If your item arrived damaged, defective, or different from what you ordered, we cover the return in full and there is no $4 charge.

We inspect your return within 3 business days of receiving it. Approved refunds are issued to your original payment method within 5–10 business days, and your bank may take another 3–5 business days to post it.

Our plush are around 27 cm (about 11 in) tall, allowing 1-2 cm of variation between characters. Check the product photos to compare a plush against a hand or a shelf. Each character is sold in one size, so there is no size to choose at checkout.

Each product page lists the species and age range it is made for. Some items, such as small parts, hard chews, and certain toys, are not suitable for young or elderly animals. If your pet has a medical condition or is recovering from surgery, check with your veterinarian first.

Surface clean your plush with a damp cloth and let it dry fully before it goes back on display. Avoid bleach, harsh solvents, and hot dryers, which break down stitching and filling. Store items dry and out of direct sun when not in use.

Major credit and debit cards, plus the wallet and express checkout options shown at checkout. All prices are charged in USD.

No. Guest checkout works fine. An account lets you see your order history, track shipments in one place, and check out faster next time. You can request deletion of your account data at any time by emailing contact@animalhospital.store.