Privacy Policy

Data we collect

• Order data: name, shipping and billing address, email, phone, items purchased
• Payment data: handled by our payment providers. We see the last four digits and the result of the payment, never your full card number
• Account data: login details if you create an account
• Technical data: IP address, device and browser type, pages viewed, referring site
• Support data: the messages you send us, including attachments

Why we use it

• To process, fulfil, and ship your order
• To send order confirmations, shipping updates, and support replies
• To handle returns, refunds, and fraud prevention
• To measure which pages and ads work so we can improve the store
• To send marketing emails, only if you opt in. You can unsubscribe from any email

Legal bases under the GDPR

Where the GDPR or UK GDPR applies, we rely on: contract performance (processing and delivering your order), legitimate interests (fraud prevention, store analytics, service emails), consent (marketing emails and non-essential cookies), and legal obligation (tax and accounting records).

Who we share data with

We share only what is needed with: the suppliers and fulfilment partners who pack and ship your order, the carriers who deliver it, our payment processors, our email and hosting providers, and our analytics and advertising providers. We do not sell your personal data.

International transfers

Some suppliers and service providers are outside your country, including in the United States and Asia. When data leaves the EEA or the UK, we rely on standard contractual clauses or an equivalent safeguard.

How long we keep it

Order and tax records: 7 years. Support messages: 2 years. Marketing consent records: until you unsubscribe, plus 1 year. Analytics data: 26 months.

Your rights under the GDPR and UK GDPR

You can request access to your data, correct it, delete it, restrict or object to processing, receive it in a portable format, and withdraw consent at any time. Email contact@animalhospital.store. We respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

Your rights in California and other US states

California residents may ask to know, delete, or correct personal information, and may opt out of sharing for targeted advertising. We do not sell personal information. Email contact@animalhospital.store to make a request. We will not discriminate against you for exercising these rights.

Cookies

We use cookies and similar technologies. Our Cookie Notice lists the categories we use and how to control them.

Children

This store is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has given us data, email contact@animalhospital.store and we will delete it.

Security

We use HTTPS across the store and limit access to order data to staff and partners who need it. No online system is perfectly secure, so keep your account password private.

Changes to this policy

We may update this policy. The version posted on this page applies to your use of the store.

Contact

Data controller: Animal Hospital. Email: contact@animalhospital.store..