Questions about an order, a return, or a product? Email is the fastest way to reach us. Every message gets read and answered by a person, not a bot. We answer most enquiries the same business day.

Email

contact@animalhospital.store

Replies within 24 hours on business days. Include your order number if you have one. For damaged or wrong items, attach photos of the product and the packaging — that speeds up the fix.

Delivery is free worldwide and takes 7–10 working days. Returns are accepted within 30 days of delivery.

Response times

• General enquiries: within 24 hours, business days
• Order changes or cancellations: within 12 hours — email us immediately
• Damaged, defective, or wrong items: within 48 hours of delivery, with photos

Before you write

Check your spam folder for tracking emails. Have your order number ready. Delivery windows, return rules, and refund timelines are all answered in our FAQ, Shipping Policy, and Refund Policy — those pages are faster than waiting on a reply.

Wholesale and partnerships

Email contact@animalhospital.store with the subject line Wholesale and tell us what you stock and the volumes you are considering.